Missed Call Text-Back: How It Works
When a customer calls and nobody answers, an automated text message is sent within seconds acknowledging the missed call and offering to help.
- Customer calls your business - nobody answers
- Within seconds, the customer receives a text message
- The message acknowledges the missed call and offers next steps
- The lead is captured in your pipeline for follow-up
- You or your team responds when available
A typical message: "Hi, this is [Business Name]. Sorry we missed your call. How can we help you today? We will call you back shortly."
The message is customizable and includes your business name. It does not make promises about response times you cannot meet.
- Messages require explicit SMS consent from the customer
- Customers can reply STOP to opt out at any time
- The system does not replace human follow-up - it bridges the gap
- Business results vary based on call volume and response time